Did you know you can now self-manage most of your Miele enquiries online?How We Can Help YouContact Us - Online ResourcesIf your query relates to a Delivery or a Service booking please use the above online tools. Our easy to use online Self Service tool can help you to easily manage your enquiry without needing to call/email us or unecessarily wait for a Miele Customer Care consultant to respond. Click HERE to visit our Self-Service portal.
For Miele Customer Support online resources, please click HERE.
Live Chat & Go Instore Online Shop Assistance 24/7*
Did you know we have online real time support available to you 24/7?* For product queries and information, please connect to a live sales consultant via our Go Instore live video chat pop-up between 10am – 7pm AEST, or you can correspond online with one of our experienced and friendly Live Chat* team members 24/7 if you need any assistance. If they cannot help you immediately, they will tell you how we can.Email Us - General EnquiriesIf your query is not urgent, please use the contact form below and a consultant will be in touch as soon as possible. If you have a question, please reach out to our Live Chat team on the online shop. They are available 24/7!
Spare PartsDid you know Spare parts are available online HERE. For spare parts enquiries please reach out to our Live Chat team, or complete the Spare parts enquiry form HERE. Please be patient when response times are longer than anticipated. We will answer your query and assist you as soon as possible.Online Shop - Cancelled Order Refund Queries
Email firstname.lastname@example.org for any online order refund queries, quoting your online shop order number and details of your query.Online Shop Voucher Code Queries
Please contact our Live Chat team for all voucher code queries. Our friendly team will be happy to assist you.Covid Updates
During times of Covid lockdown, Miele Australia will endevour to provide the very best service possible in line with Federal and State Government guidelines. For Covid updates relating to Miele Experience Centres, Call & Collect options, Service, Delivery & installation availability, please CLICK HERE.Phone Us - Urgent EnquiriesIf you have an urgent query not related to Delivery or Service bookings, or that cannot be solved using our online service resources above please contact our Miele Customer Care Centre on 1300 464 353 Mon - Fri, 8am - 6pm (AEDT) CLOSED Saturday - Sunday. We kindly ask our customers to please be courteous and patient when call wait times are longer than anticipated. We will answer your call and assist you as soon as possible.For all other queries, or if you prefer to email us, please complete the below contact form.Miele online shop is currently experiencing high volumes of email enquiries. You can expect a response to your message within 8 - 10 business days.
Thank you very much for your time, patience, respect, courtesy, kindness and understanding.
The Miele Customer Care & Online Teams
Dear valued Miele customers, we recognise there will be times when our dedicated Customer Care team will experience higher volumes of customer calls and email enquiries, resulting in longer than anticipated wait times for you. We acknowledge this and sincerely apologise for the inconvenience. During these times we respectfully request all our customers to be patient and to kindly extend the same courtesy, respect, kindness and understanding that our teams aim to always provide to you. Thank you very much for your time, patience and support.
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To make part payment* or finalise your in-store Miele order payment, manage your Miele order delivery or service booking online please visit our Self Service portal: http://www.selfservice.miele.com.au/
*Part payment only applies to in-store purchases. All online shop orders are paid in full at checkout.
To contact our Customer Care Centre by phone, please call 1300 464 353.