MIELE AUSTRALIA
Return Policy
If the customer accepts delivery of the product/s and subsequently changes their mind about the product/s (including where the customer orders the incorrect product), Miele may, in its discretion, agree to:
- accept return of the relevant product/s from the customer; and
- provide replacement product/s to the customer.
In these circumstances, the customer must pay:
- a re-stocking fee of 20% of the price of the product/s returned; and
- any difference between the price of the product/s being returned and the replacement product/s selected.
The customer acknowledges that this re-stocking fee represents the costs incurred by Miele in accepting and re-stocking the returned product/s. Miele will not impose the re-stocking fee where the customer is not at fault (including where the Miele Chartered Agent submits an incorrect order).
Please refer to MieleTermsofSale_Online_Mar2022.pdf Point 5.10 regarding Miele returns. To contact us about returns, please complete the Contact Us form HERE choosing "Returns" as your Subject and a Miele Customer Care Consultant will repond to you as soon as possible.