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What can I do when a product is out of stock?

When a product is out of stock and you would like to know when it is available again, please email our Customer Care Centre at sales@miele.com.au, alternatively you can call the Customer Care Centre on 1300 464 353.

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How much shipping costs do you charge?

A delivery charge of $8 will apply to any order under $85. On-line orders over $85 will be despatched free of charge. Please allow 5-7 working days for delivery, add 2 working days for delivery outside metropolitan areas.

All non-metropolitan major domestic appliance order deliveries will be a door to door, street level service.  Unfortunately, with deliveries to these areas, Miele is unable to deliver into your home or offer installation or removal services so please contact your local service provider if you require these additional services.

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How do I redeem a gift card or certificate?

Your promotion code can be located on the promotion voucher you received either with your order, Miele for Life membership offer or with your new Miele appliance.

The promotion code will consist of letters and numbers and must be entered into the online shop cart exactly as written on your voucher.

If you are having any issues with entering your voucher code or the code is not working correctly, please contact our Live Chat team for 24/7 support. TIP: If your online shop order has timed-out or the voucher code is showing as "expired" in the shopping cart, your code may have been locked for security reasons. Please clear your cart and wait 24 hours to redeem your voucher code online again. Otherwise contact Live Chat for more assistance.

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Where can I find promo codes?

Your promotion code can be located on the promotion voucher you received either with your order or from your Miele delivery driver.

The promotion code will consist of letters and numbers and must be entered into the online shop cart exactly as written on your voucher.

If you are having any issues with entering your voucher code or the code is not working correctly, please contact our Customer Care Centre on 1300 464 353 or email mieleshop@miele.com.au.

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My order has not arrived yet.

Please allow 5 - 7 working days for delivery, please add an additional 2 working days for delivery outside metropolitan areas. If your delivery has not arrived within this timeframe, please email mieleshop@miele.com.au or call our Customer Care Centre on 1300 464 353.

If an appliance delivery has not arrived within the allocated/agreed timeframe, please contact the Miele Customer Care Centre on 1300 464 353.

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I want to return a product from my last order.

Please refer to our returns policy for for details.

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My address has changed.

To change your delivery address after you have placed your order online, please call our Customer Care Centre on 1300 464 353. Unfortunately, we may not be able to change your address details if your product has already been dispatched from our warehouse facilities.

If you have moved and would like to update your details, simply log into your account, click on your profile settings and edit your address under 'Addresses'.

If you are having trouble making any amendments, please call our Customer Care Centre on 1300 464 353 or email mieleshop@miele.com.au

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For more information on Miele's product range, company and contact details please visit www.miele.com.au or telephone our Miele Customer Care Centre on 1300 464 353.