Please review the enclosed policy carefully as it governs your purchase with Miele Australia Pty Ltd (“Miele”). It sets out your rights and obligations with respect to your purchases, including important limitations and exclusions.
This Returns Policy is in addition to and is not intended to limit any rights or remedies you may have under the Trade
Practices Act or equivalent State and/or Territory legislation.
If you wish to make a claim for a replacement product or refund because:
1. An item, which was ordered, has not been supplied -
You must call the National Customer Contact Centre on 1300 464 353 within 7 days from the end of the period during which the Goods were scheduled for delivery (please allow 5-7 working days for delivery, add 2 working days for delivery outside metropolitan areas).
2. You are not satisfied with the quality of the Product(s) supplied -
You must call the National Customer Contact Centre on 1300 464 353 within 7 days of the date of invoice.
In both cases a Customer Contact Centre Consultant will assess your claim for a replacement product or refund. Miele reserves the right to inspect the goods before making the assessment.
Miele will only exchange / refund a product within 7 days of the date of invoice.
All customers seeking a refund must provide satisfactory proof of purchase.
In situations where:
- The product is damaged (excludes packaging) or defective through no fault of your own;
- The product is incorrectly supplied; and/or
- The product varies in its description from the Miele website (or any sample provided).
Miele in its discretion may elect to offer you a replacement or refund. Please choose carefully as Miele will not provide you with a refund or exchange if you simply change your mind.